Welcome everyone! Before submitting a ticket please ensure you:

  1. Disable all your plugins to test if one of them is causing the problems.
  2. Check the documentation, as most answers can be found there.
  3. Check if you are using the latest theme version. Changelogs can be found at the end of each theme description page on Themeforest.
  4. Use the search feature to look for existing related tickets and articles.

Codetipi Official Support Policy

Item Support includes:

  • Responding to questions or problems regarding the item and its features
  • Fixing confirmed bugs in the theme code
  • Providing updates to ensure compatibility with new WordPress versions

Item support does not include:

  • Customization and installation services
  • Support for third party plugins and non-theme related code

IMPORTANT: Customizations

Changing the appearance or functionality of the theme to do something it was not intended to do or seen on the demo site is not part of the free support policy. If you want to customize a theme please visit: http://codetipi.com/customizations